Phone system or internet down?
Emergency phone system repairs and internet faults — Newcastle, Maitland and the Hunter
If your business phones or internet have stopped working, call (02) 4044 2300. SJH Communications repairs business phone systems of any make, and office internet faults, across Newcastle, Maitland and the Hunter. You do not need to be an existing customer.
What happens when you call
You can call (02) 4044 2300 at any hour.
- In office hours — Monday to Friday, 8:30 am to 5:00 pm — tell us what has stopped working. If we already look after your system we start remotely: many 3CX, SIP trunk and router faults are fixed without a visit. When a technician is needed, we dispatch from Maitland or Newcastle (Wickham).
- After hours, the same number plays a message about our call-out fee. If you choose to go ahead, we send a technician if one is available.
Business phone system faults we repair
- No dial tone, or handsets that are dead or showing “no service”
- Calls not coming in, not going out, or dropping part-way
- Crackling, echo or one-way audio on calls
- A system that will not start after a power cut or a storm
- One extension, one floor or the whole site down
We repair business telephone systems of any make: 3CX and other VoIP systems, and older PABX, PBX and key systems. Tell us the make and model when you call — it is on the main unit and underneath most handsets. If a system is beyond repair, or its parts are no longer made, we tell you before you spend money on it and quote a replacement — see business phone systems in Newcastle, Maitland and the Hunter.
To keep taking calls while the fault is fixed, ask your phone provider to divert your main number to a mobile. If your numbers are with SJH, we set the diversion for you.
Internet down at the office
When the office internet drops, the desk phones on a VoIP system stop with it, so a phone fault and an internet fault are often the same fault. We test the connection at the NBN connection box to find which side the fault is on. A fault in your router, cabling or network is ours to fix. A fault on the NBN side is the network’s to fix: if your service is with SJH, we lodge it with nbn and manage it; if it is with another provider, we tell you exactly what to report to them.
NBN Plan B is our 4G backup. It keeps the office online over the mobile network while an NBN fault is repaired.
Where we send technicians
Our technicians are registered cablers, based in Maitland and Newcastle (Wickham). They work on site across Newcastle, Lake Macquarie, Maitland, Cessnock, Port Stephens and the Hunter Valley through Singleton to Muswellbrook.
Have this ready when you call
- The business name and the site address
- The make and model of the phone system, if you can see it
- Who your phone and internet provider is
- What stopped working, when, and whether anything changed first — a power cut, a storm, building work or a new provider
Common questions
Do you repair phone systems you did not install?
Yes. We repair business phone systems of any make, whether or not we installed them, and you do not need to be an SJH customer to call.
Is one dead line or socket an emergency?
Usually not. If one line or socket has failed and the rest of the office is working, book a phone line repair in office hours. If the whole system or the internet is down, call.
Do you fix home phone and internet faults?
Yes, in office hours: call (02) 4044 2300 and a technician is booked. Home NBN plans are on our residential NBN page. The after-hours call-out is for business customers.
The form below is for quotes. For a fault, call (02) 4044 2300.
