Whats the Difference??

Businesses significantly rely on Private Branch Exchange (PBX) systems to manage their internal and external phone calls when conducting their day to day business. Over the last decade, technology and innovation in this space has continued to evolve and one of the key telephony services that is currently leading the charge is 3CX. But what makes 3CX different from the traditional PBX’s used in Aussie businesses? This article will answer this conundrum by exploring the main distinctions between a traditional PBX system and the innovative 3CX solution, highlighting how 3CX has revolutionised the way businesses communicate and collaborate.

PBX’s: The Traditional Backbone of Phone

PBX systems have been the backbone of business phone systems for decades. These on-premises systems manage internal phone lines and attach them to external phone networks using physical hardware. PBX systems typically require a significant initial investment, dedicated personnel for ongoing maintenance, and limited scalability options. They utilise traditional phone lines or ISDN connections and frequently require intricate configurations and programming. Ultimately, these systems are often clunky, outdated, and should be replaced if your business requires a more cost-effective phone system.

The Next Generation of Telephony is 3CX

In contrast, 3CX represents a new era in telecommunications by incorporating Voice over Internet Protocol (VoIP) technology. As a software-based PBX, 3CX eliminates the need for physical hardware and enables organisations to utilise their existing network infrastructure (NBN connections) for audio and video communication. Compared to conventional PBX systems, 3CX offers an innovative solution that provides increased flexibility, scalability, and cost-effectiveness.


An important advantage of 3CX over conventional PBX systems is its user-friendly interface, which is both simple and straightforward to use. 3CX is readily managed via a web-based console, allowing administrators to make changes, add extensions, and monitor calls with minimal technical knowledge. The intuitive interface gives businesses greater control over their telephone system, thereby reducing their reliance on outside support.

Scalability and Flexibility

Scalability is an essential factor for businesses, particularly as they grow and change. As mentioned previously, traditional PBXs are costly to maintain, and adding features and hardware to them is no different. In comparison, 3CX offers virtually unlimited scalability, allowing businesses to add extensions and lines without costly hardware upgrades. With 3CX, Aussie businesses can simply adapt their phone system and add or remove features as they naturally grow, such as the addition of remote workers or the opening of new offices.


Last, but certainly not least, is that 3CX is cost-effective for Aussie businesses. With the cost of living rising with inflation, owning a system that doesn’t drain valuable resources is essential to a businesses survival. Traditional PBX systems are frequently accompanied by high up-front costs, such as hardware purchases and installation expenses. Additionally, maintenance and ongoing support costs can rapidly accumulate. Utilising software-based technology, existing network infrastructure, and flexible licensing, 3CX eliminates these expenses. With 3CX, businesses can substantially reduce their phone system costs without sacrificing functionality or quality.

The Platform of Choice for Business Voice

 3CX is renowned for its extensive feature set which provides businesses, of any size, with a vast array of tools to improve their communication and collaboration. Video conferencing, instant messaging, presence indicators, call recording, and CRM integration enable businesses to expedite their operations and boost their output. 3CX can also integrate with popular business applications, such as Microsoft 365 and Google Workspace, further improving productivity by facilitating platform cross-compatibility.

Traditional PBX systems may have been the backbone of telecommunications for decades, but the introduction of 3CX has revolutionised the industry. With its ease of use, scalability, affordability, and advanced features, 3CX has changed the scope of how businesses communicate and collaborate. By embracing the potential of VoIP and software-based solutions, 3CX enables all businesses to maintain agility, reduce costs, and optimise telephony systems for the digital age. 3CX remains at the forefront of innovation, influencing the future of telecommunications as the business environment continues to change.

Does your business need a new phone system? Tired of your current phone and internet provider? Give SJH Communications a call (02) 4044 2300 to organise a professional assessment of your phone system TODAY!

SJH are the NBN and communications experts in Newcastle & the Hunter Valley.

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